Practicing What We Preach

At our June monthly meeting, we began to practice what we preach by creating a Cause & Effect Diagram (aka “Ishikawa Diagram” or “Fishbone Diagram”) to explore potential causes of low attendance and member engagement. We need your help in order to move this exercise forward by getting your thoughts on the questions below. We will share the results with the section as soon as the results are in.

Draft Fishbone diagram use to gather input on potential causes for low attendance and member engagement (June 24th, 2019)

Would you like to give us your feedback? Take the survey here.

ASQ Charleston Quality Library Established

A local quality library has been established for ASQ Charleston!

The reference books listed below have been donated to ASQ Charleston by KB-Analytics Principal and ASQ member Carl Betterton and his partner at KBA, Dr. Lordanis Karagiannidis. This set of reference material is housed at The Citadel’s School of Business in Bond Hall room 274, and all volumes are available to ASQ Charleston members and to Citadel students studying quality management.


Dr. Betterton


Dr. Karagiannidis

Both Dr. Betterton and Dr. Karagiannidis are faculty members in the School of Business, and extend a welcome to ASQ Charleston members to visit campus if they wish use these references, or to borrow them via coordination with Dr. Betterton, who can be reached at or by phone at (843) 953-0834.

Over time, and with help from our members, ASQ Charleston intends to update and expand the reference library by replacing volumes that have a newer edition, and adding books suggested by our members. The Quality Library will become an important asset in support of chapter members studying for ASQ certifications.

ASQ Charleston Quality Library (Nov 2015)
The Six Sigma Handbook: A Complete Guide for Greenbelts, Blackbelts & Managers at all Levels.
By: Thomas Pyzdek
McGraw-Hill, Quality Publishing, 2001

Juran’s Quality Handbook, Fourth Edition
By: Joseph M. Juran & A. Blanton Godfrey
McGraw-Hill, 1988

Juran’s Quality Handbook, Fifth Edition
By: Joseph M. Juran & A. Blanton Godfrey
McGraw-Hill, 1999

Product Development Planning for Health Care Products Regulated by the FDA
By: Elaine Whitmore
ASQC Quality Press, 1997

The Essence of Quality Management
Anthology, Volumes 1 – 3
Sigler Printing and Publishing, Inc., 1997 – 1999 (Paperback)

How To Fail An FDA Quality Audit
By: Mort Levin
Mort Levin, Inc., 1996

The Quality Technician’s Handbook, Third Edition
By: Gary K. Griffith
Prentice Hall, 1996

Fundamentals of Quality Control
By: B. Scott Parsowith
ASQC Quality Press, 1995 (Paperback)

Managing Records for ISO 9000 Compliance
By: Eugenia K. Brumm
ASQC Quality Press, 1995

Total Quality Service: A Simplified Approach to Using The Baldrige Award Criteria
By: Sheila Kessler
ASQC Quality Press, 1995 (Paperback)

Buying and Supplying Quality
By: Richard T. Weber & Ross H. Johnson
ASQC Quality Press, 1993

Documenting Quality for ISO 9000 and Other Industry Standards
By: Gary E. MacLean
ASQC Quality Press, 1993 (Paperback)

MRB Engineering Handbook
By: Robert C. Noe
ASQC Quality Press, 1993

Designing for Quality
An Introduction to The Best of Taguchi and Western Methods of Statistical Experimental Design
By: Robert H. Lochner & Joseph E. Matar
Quality Resources, 1990

Supplier Certification: Achieving Excellence
By: Peter L. Grieco, Jr., Michael W. Gozzo and Jerry W. Claunch
PT Publications, Inc., 1988

Guide For Reducing Quality Costs, Second Edition
Quality Costs Committee, Jack Campenella, Chairman
ASQC Quality Press, 1987 (Paperback)

Handbook Of Quality Assurance For The Analytical Chemistry Laboratory
By: James P. Dux, Ph.D.
Van Nostrand Reinhold Co., 1986

Handbook for Total Quality Assurance
By: Edward M. Stiles
Prentice-Hall, 1977

Modern Methods for Quality Control and Improvement
By: Harrison M. Wadsworth, Kenneth S. Stephens and A. Blanton Godfrey
John Wiley & Sons, 1986

Quality Control, Second edition
By: Dale H. Besterfield
Prentice-Hall, 1986

Quality Planning and Analysis
By: J. M. Juran and Frank M. Gryna, Jr.
McGraw-Hill, 1980

The FDA and Worldwide Quality System Requirements Guidebook for
Medical Devices
By: Kimberly A. Trautman
ASQC Quality Press, 1997

The Quality System Compendium: GMP Requirements and Industry Practice.
AAMI, 1998

Statistical Process Control Methods For Long and Short Runs, Second Edition
By: Gary K. Griffith
ASQC Quality Press, 1996

Short Run SPC
By: Donald J. Wheeler
SPC Press, Inc., 1991

The ISO 9000 Auditor’s Companion
By: Kent A. Keeney
ASQC Quality Press, 1995

How To Perform Skip-Lot and Chain Sampling, Second Edition
By: Kenneth S. Stephens
ASQC Quality Press, 1995

How To Perform Continuous Sampling, Second Edition
By: Kenneth S. Stephens
ASQC Quality Press, 1995

How To Choose The Proper Sample Size
By” Gary G. Brush
ASQC Quality Press 1988

CQE: Certified Quality Engineer Examination Study Guide
By: Thomas Pyzdek
Quality America, Inc., 1984

Controlling Quality With Statistical Methods, Units I, II and III
By: Herbert F. Spirer Ph.D.
The MGI Management Institute, 1980

ASQ Exam Schedule

ASQ exam dates are published here:

Exams are held at the following location:

TTC Campus Illustration for Exams
Trident Technical College
7000 Rivers Ave
Complex for Economic Development
Bldg 920 Rm 771
North Charleston, SC 29406-4618

Enter from the left side entrance of Bldg 920 to get to room 771. Follow signage.

All exams start at 8 am. Not all exams end the same time, but all exams are done by 1pm. All examinees was sent this type information directly. All examinees are asked to be there 30 minutes before the exam begins.

Contact Examinations Chair – Randy Bentzinger for questions

2015 Call for Section Officer Nominations for 2016 Season

Please submit names of nominated individuals to Jennifer Leak, Secretary, via e-mail at by October 1st, 2015.  Nominations require the submission of a nomination petition signed by at least 4% of the Regular Members* – 7.  Individuals must be members of the ASQ Charleston Section.

*Regular Members are voting members of ASQ.  These are Full, Senior, Fellow, and Honorary members, as well as the primary contact from Site, Enterprise, and K-12 memberships.

Below is a brief description of each position that is open for nominations.  Each of these positions is for a one-year term that runs from January 2016 – December 2016.

Section leader responsible for all aspects of managing and reporting section business.

Chair Elect
Performs duties as directed by Chair in support of the organization’s mission and goals. This position succeeds to the position of Chair following the completion of the first term.

Documents business and maintain records. Serves as the official correspondent.

Oversees funds. Maintains accurate financial records. Reports on financial condition at times directed by the bylaws and policies and procedures.

For a copy of the Nominating Petition Form, please click here.

For more information, please contact Jerry Wade, Nominating Committee Chair at

Major Kimberly Champaign (June 2015)


6/23 – June General Membership Meeting
5:30pm – 7:30pm | SCRA – 315 Sigma Drive, Summerville, SC

Kimberly Champagne Headshot

Speaker: Mrs. Kimberly Y. Champagne, Maj USAF AFRC 315 AW/CCO
Management and Program Analyst | Joint Base Charleston (USAF)

2 to 1 UTA – Unit Training Assembly at Joint Base Charleston: How we saved a million dollars this year using Lean & Project Management

Major Kimberly Champagne absolutely knocked this talk out of the park last. America is nothing without it’s strengths that are primarily derived from it’s diversity. Jim Thompson was fortunate enough to snap this shot at just the right time. This young woman is a model for demonstrating POSSIBILITY (even when starting from nothing), being a role model for the results of hard work, and the beauty that comes from realizing that, although we often stumble, we’ve come a long way.


Speaker Bio: Bio – Major Champagne

Inaugural Bridge Builder Contest

In celebration of the 10th Anniversary of the Arthur Ravenel Jr. Bridge, the Post & Courier and the American College of The Building Arts proudly announces the inaugural Bridge Builder Contest. Here is the link for more details, rules, entry forms:

Two divisions of competition will be recognized:

1) Professional – any business with a current business license is eligible. Up to two businesses may partner on one entry.

2) General Public – includes non-professional individuals, families submitting as a team, or non-profit organizations.

Bridges in both divisions will be judged with oversight by The Citadel Civil and Environmental Engineering Department. Bridges will be judged for structural design based on the rules and efficiency rating provided.

First and Second place awards will be presented in both divisions for Best Structural Design and Most Aesthetic Design and overall appeal as regarded by the judges.

First place winners will receive:
1) A commemorative Arthur Ravenel Jr., LEGO set, and two invitations to the Ravenel Bridge 10th Anniversary VIP Launch Party, July 17, at the S.C. Aquarium
2) The honor of being the Lowcountry’s Best Bridge Builder in each respective division.

Second place winners will receive:
1) Recognition in The Post and Courier, trophies and two tickets to the VIP Launch Party, July 17, at the S.C. Aquarium.

All entries will receive a 10th Anniversary Ravenel Bridge Build Contest T-shirt.

Registration Fees:
Professional Division: $250.
General Public Division: $25.

Registration Deadline:
July 6, 2015

Judging July 11, 2015:
Judging will take place at
James Simons Elementary School, 741 King St. (Map)
from 9:30 a.m. until all bridges are judged.

Certification Prep Courses for December Exams

Professional Certifications:
Quality Training — ASQ Certifications

Calhoun Community College (CCC), in conjunction with local industry partners in Huntsville, AL, offers refresher courses for ASQ certification in the areas listed below. Facilitators are local working quality professionals. Companies have an option to take advantage of the regularly scheduled courses. In addition, CCC can customize training to meet client requirements. Third-party testing is provided locally through the American Society of Quality (ASQ).

Refresher Courses for December 5, 2015 Exams:

Certified Quality Auditor (CQA)
QM 210 (3.0 CEUs)
Monday nights from 4:00pm to 7:00pm Central
Begins – September 14, 2015
Ends – November 16, 2015
Deadline to register: Wednesday, September 2, 2015

Certified Quality Improvement Associate (CQIA)
QM 222 (3.0 CEUs)
Tuesday nights from 4:00pm to 7:00pm Central
Begins – September 15, 2015
Ends – November 17, 2015
Deadline to register: Wednesday, September 2, 2015

Certified Six Sigma Green Belt (CSSGB)
QM 270 (3.0 CEUs)
Tuesday nights from 5:00pm to 8:00pm Central
Begins – September 15, 2015
Ends – November 18, 2015
Deadline to register: Wednesday, September 2, 2015

Certified Calibration Technician (CCT)
QM 320 (3.0 CEUs)
Wednesday nights from 5:00pm to 8:00pm Central
Begins – September 16, 2015
Ends – November 18, 2015
Deadline to register: Wednesday, September 2, 2015

Certified Quality Engineer (CQE)
QM 200 (3.6 CEUs)
Monday nights from 5:00pm to 8:00pm Central
Begins – September 14, 2015
Ends – November 30, 2015
Deadline to register: Wednesday, September 2, 2015

Certified Software Quality Engineer (CSQE)
QM 240 (3.6 CEUs)
Tuesday nights from 5:00pm to 8:00pm Central
Begins – September 15, 2015
Ends – December 1, 2015
Deadline to register: Wednesday, September 2, 2015

All Classes may be attended via the Internet as well as in class.

Fees: $595
All vouchers must be emailed to

Facilitators are local, working quality professionals.

For more information on ASQ Certification, visit

For specific information about these programs, please call Dr. Wyla Washington at (256) 890-4734 or email Learn more about this program at CCC here.