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ASQ Charleston September Membership Meeting, Speaker – Steven Hodlin, Ph.D., Vice President Leadership & Operational Excellence, Blackbaud

Date: Wednesday, September 26th, 2018
Time: 5:00 pm – 7:30 pm
Location: Blackbaud Global Headquarters, 65 Fairchild Street, Charleston, SC 29492

 NOTE: This is the new building, not the old building near the soccer stadium.

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 Title:  Deploying Lean Six Sigma in a Service Organization and A3 Presentations

 Presentation Outline: In 2016, Mr. Hodlin presented “Implementing a Quality Program at a Software and Services Company” at an ASQ meeting. After training over 600 employees in Root Cause Analysis, Lean, and Six Sigma Green Belt, since 2016, he will update you on our progress and challenges. A few Blackbaud Quality practitioners will present their process improvement projects and results using an A3.


5:00 pm to 5:30 – Building Tours

Join us for a quick building tour of our new Global Headquarters. Tours will be in small groups leaving from the lobby at 5:00 PM, 5:15 PM, and 5:30 PM.

5:45 pm – Meeting Begins with Chapter Topics

6 pm – Speaker Presentation

About the Presenter: Steven Hodlin is Vice President of Leadership and Operational Excellence for Blackbaud, Inc. where he is responsible for developing the leadership pipeline, leading the quality transformation, and driving quality improvement initiatives. Previously, he served as Vice President of Performance Excellence for Video Gaming Technologies, Inc. Through his leadership, VGT was recognized by the state of Oklahoma with the Excellence Award, based on the Baldrige Performance Excellence Criteria. VGT also received a Performance Excellence Award from the state of Tennessee. His experience includes Vice President of Business Excellence at DST Output, where he was responsible for leading the enterprise’s business excellence and lean six sigma initiatives. DST Output was a three-time recipient of Industry Week’s Top Ten Best Plants in North America. Steve has led quality and process improvements in numerous industries including financial services, semiconductor equipment, data communications and internetworking, cutting tools, electronics, and defense. He has led three organizations to state quality awards, based upon the Baldrige performance excellence criteria, six organizations to ISO 9001 registration, and he led an organization to the U.S. Senate Productivity Award.

Steve is certified by the American Society for Quality (ASQ) as a Software Quality Engineer, Six Sigma Black Belt, Manager of Quality/Organizational Excellence, Quality Engineer, Reliability Engineer, and Quality Auditor. He is also certified as an executive coach, career coach, business coach, and balanced scorecard professional. He has been an edit reviewer for ASQ Quality Press since 2004.

Steve has served as a senior examiner and alumni examiner for the Malcolm Baldrige National Quality Award since 1994. He was a senior examiner for the Maryland U.S. Senate Productivity Award, training the Maryland state examiners in this process.
Steve has also served as a senior judge, an examiner trainer, and as a member of the board of directors for MassExcellence (Massachusetts Quality Award). He has developed several national training modules related to the Baldrige Performance Excellence criteria, as chartered by a grant from the Department of Commerce.

Steve holds a B.S. in Industrial Engineering and Operations Research from the University of Massachusetts and an MBA from Babson College. He earned a Ph.D. in Management, specializing in Leadership and Organizational Change from Walden University in 2017. He has testified in U.S. Congress as a quality expert, is a frequent speaker at conferences, and has had some of his work published.

About Blackbaud
Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, companies, education institutions, healthcare organizations and individual change agents—Blackbaud connects and empowers organizations to increase their impact through cloud software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

ASQ Transformation Update

Please click  Transformation_Existing_Regions_Aug2018 (1) for the most recent ASQ Transformation update.


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